Contact us
Our team aims to give every user fast, friendly and qualified support. Whether you are completely new to automated trading or you already manage a large portfolio, we are ready to answer your questions, explain how features work and help you sort out any problem. Fill in the contact form and tell us what you need. A member of our support team will review your request and reply as quickly as possible, usually within one business hour.
Registration is open, spots are limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our office
- Airport City, Accra, Ghana
- Monday to Friday, 8:00 to 18:00 GMT (excluding weekends and public holidays)
- [email protected]
If you plan to visit us in person, write first so a team member can prepare for your visit and give you a proper reception.
How we handle your request
Every message that reaches [email protected] is logged and given a reference number. Simple questions about deposits, withdrawals or platform settings are normally settled in the first reply. Anything that needs input from another department is escalated the same day, and you are told who is handling it and when to expect the next update.
If your matter concerns a complaint, ask for it to be handled under our formal complaints process so that response deadlines and the escalation route apply. The full procedure is described on the Complaints page.
Find us in Accra
Our office sits in Airport City, the business district closest to Kotoka International Airport.
Support at a glance
Call centre hours and wait
The support line operates Monday to Friday, 8:00 to 18:00 GMT (excluding public holidays). Typical waiting time for an email reply is usually within one business hour; complex cases are answered with a clear plan in the first response.
Responsible department
Client Support and Compliance Team handles account questions, verification, deposits and withdrawals, strategy settings and complaints, in English.
What support can help with
Account activation and identity checks, mobile money and card deposits, withdrawal requests, strategy parameters, security settings and reading your monthly reports.