Personal support from your first day
Every person who registers with Spirit AI speaks with a real manager before trading begins, and that manager stays with the account afterwards. Not a chatbot, not a ticket queue that answers in three days: a named person who knows your setup, answers in clear English and tells you the truth about risk as readily as about features.
Registration is open, spots are limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support means here
Personal support is individual accompaniment: one manager assigned to your account from the first call, who helps you activate, set up and use the platform, and who remains your point of contact for as long as you use the service. The format exists because the alternative fails beginners: a self-service portal plus a search box leaves the exact people who need help most stuck at the exact steps that matter most.
The manager's role is honest guidance within the platform: explaining how features work, helping you choose settings that match your situation, walking you through deposits and withdrawals, and escalating anything beyond them to the right team. What the manager is not: a source of guaranteed returns, a promise that trading is safe, or someone who will pressure you to deposit more than you decided. If any caller does, they are not us; the Fraud Warning page explains how to check.
What it gives you
Individual attention
Answers fit your account and your situation, not a generic script. Your manager knows what plan you are on, what strategies you run and what you have already asked before.
Help with activation
Identity verification, platform settings and the first deposit are the steps where beginners stall most; with a manager on the phone they take minutes instead of days.
Fast answers and continuity
Questions usually get a full answer within one business hour during support hours, and the person answering is the person who already knows your case, so you never restart from zero with each message.
Information shaped for you
Your reports and alerts explained in the context of your own setup, in plain English, with the risks repeated as often as the features. Support that only praises is marketing, not support.
What your manager can help with
Everyday help
- Account activation and completing identity verification
- First steps: dashboard tour, strategy selection, setting limits
- Using the platform and understanding every feature
- Deposits by MoMo, Telecel Cash, card or bank transfer
- Withdrawal requests, methods, timing and limits
- Updating your details and notification preferences
Beyond the everyday
- Explaining your monthly report, line by line if needed
- Reviewing your risk limits when your situation changes
- Security questions, incident reporting and account recovery
- Escalating complaints into the formal process with deadlines
- Saying plainly when something is a bad idea for you
Who benefits from personal support
Beginners benefit most: someone to translate the first weeks of new vocabulary and new screens into plain steps, and to stop small confusions from becoming expensive mistakes. Busy users benefit equally: one call resolves in five minutes what browsing documentation costs an evening.
Experienced users are not forgotten. They typically use the manager less and tune more themselves, but value having a human for escalations, for verifying that a configuration is doing what they intend, and for anything involving money movement where a second opinion is cheap insurance. Support scales to the user; it is simply present for all.
How the service runs, in four steps
Register
Submit the form on this page with your name, email and phone number. Two minutes, no cost, no obligation.
Your manager makes contact
Within 24 hours you receive a call to introduce the service, confirm your details and answer your first questions before any money is discussed.
Activate together
Verification, plan choice, first deposit and initial strategy settings are completed with your manager on the line, at your pace.
Ongoing support
Your manager stays reachable through [email protected] and scheduled review calls, for as long as you use the platform.
Channels and hours
| Channel | What it is for | When |
|---|---|---|
| Questions, documents, complaints; written record kept | Any time; answered during support hours | |
| Personal manager call | Onboarding, reviews, anything long enough for a conversation | Arranged in advance at your convenience |
| Callback request | You ask, we call you back on your registered number | Support hours, same day where possible |
| Help pages | Guides and policies you can read at your own pace | Always available on this site |
Support operates Monday to Friday, 8:00 to 18:00 GMT (excluding public holidays), run by the Client Support and Compliance Team, with replies usually within one business hour. The emergency route for suspected unauthorised access is described on the Security page.
Money matters your manager covers
Deposits: your manager confirms the method that suits you, MTN MoMo, Telecel Cash, VISA, Mastercard or bank transfer, explains processing times and helps locate a deposit if anything is slower than expected. Withdrawals: which method fits the amount, what the minimum is, when the 15:00 GMT cut off falls and what verification requires, all of it also written on the methods page.
Costs: any fee that could apply to a transaction you are considering, before you confirm it, cross-checked against the fees page so the answer never depends on memory. And the reverse direction: if your situation calls for pausing, reducing exposure or withdrawing for a while, your manager handles that with the same care as a deposit. Good support helps you do less sometimes, not always more.
Questions about support
Normally within 24 hours of registration, during support hours. If that window passes without a call, write to [email protected] and we will arrange it immediately.
Yes, and beginners are exactly who it is designed around. Your manager explains each feature before you use it, at whatever pace you need, and no question about your own money is considered too small.
Yes: strategy selection and limits, notifications, dashboard questions, connection status and any change you want to make. Configuration reviews are a normal part of the service.
Your manager walks you through each method, its timing and its limits, helps trace a delayed deposit and confirms withdrawal details before you submit. Every rule is also published on the payments pages.
Email [email protected] any time; it is answered during Monday to Friday, 8:00 to 18:00 GMT (excluding public holidays), usually within one business hour, and you can request a callback on your registered number.
Complaints go to the same address with the subject "Complaint" and are handled under the formal process, including escalation to a manager not involved in the matter. The procedure and its deadlines are on the Complaints page.
Never. Not your password, not your one time codes, not your MoMo PIN. Any caller asking for these is a fraudster; end the call and report it to us.
Start with a person, not a password
Register free and let a personal manager walk you through Spirit AI at your own pace, from verification to first withdrawal. Entry from GH₵3,100, and the first honest conversation costs nothing.