Frequently asked questions
Answers to the questions our support team and personal managers hear most often, grouped by topic. Each answer is written to be complete on its own; where a topic needs more depth, the answer links to the page that covers it fully.
General usage
Fill in the registration form with your full name, email address and phone number. That is all you need to begin. After registering, a personal manager calls you, normally within 24 hours, to complete verification and activate the account.
No experience is required, and a phone is enough. The platform was designed for people who have never traded: analysis runs automatically and your manager explains each feature before you use it. A computer is comfortable but optional.
Yes. The dashboard works in your phone browser, including deposits by mobile money and withdrawal requests. Everything available on a computer is available on a phone screen.
Yes. Creating an account costs nothing and carries no monthly fee. The only money involved is the trading capital you choose to deposit, from GH₵3,100 on the Basic plan.
Fees and results
Account opening, maintenance and custody are free, and there is no monthly fee or inactivity fee. The trading commission is up to 0.58% per transaction and currency conversion up to 1.50%. Every applicable fee is shown before you confirm a transaction.
The full schedule is on the Fees and Pricing page, and any fee for a specific transaction appears on the confirmation screen before you approve it. Your monthly report also lists the commissions actually charged.
No, and anyone promising you guaranteed profits anywhere should be treated as a fraudster. Trading carries the risk of losing part or all of your capital. Our illustrative projections, including the calculator figures, are examples of possibilities, not forecasts.
You receive a plain English monthly report covering what your strategies did, the results and the commissions applied. You can also see current status on the dashboard at any time.
Features and platform use
The platform monitors the markets continuously with AI algorithms, identifies micro trends and patterns, and executes strategies according to rules you approve. It works around the clock, including the hours you are asleep or at work.
Yes. You select which assets are monitored, which strategies run, the limits they operate within and which notifications you receive. Ready made strategies can be used as they are or adjusted to your preferences.
Yes. Security events, strategy pauses and important market alerts reach you by email or on your dashboard. You decide which events interrupt you; anything you switch off still appears in the monthly report.
When volatility exceeds the boundaries you set, the system can pause trading to protect your exposure. This manages risk; it does not remove it, and losses remain possible.
Risks
Yes. All trading, automated included, carries the risk of losing part or all of the amount invested. Read the Risk Disclosure page before depositing, and only commit funds whose loss would not change your life.
The AI reduces the human workload of analysis and removes emotional decisions, but no algorithm removes market risk. Prices can move against any rule. Treat automation as a tool, not insurance.
Volatility is how much and how quickly prices move. High volatility means large gains and large losses are both possible over short periods. It is the main reason only surplus money belongs in this market, and the Crypto Basics page explains it with examples.
Security and your account
Traffic is encrypted, sensitive data is stored encrypted with role based access, every login from a new device triggers an alert, and two step verification is available and strongly recommended. The Security page describes every layer in detail.
Withdrawals go only to a mobile money number, card or bank account in your own name, after identity verification. Staff can never move your funds, and withdrawal detail changes require confirmation before they take effect.
Contact support from your registered email. Recovery requires identity verification, deliberately, so that a stranger cannot become you. Withdrawals stay on hold during verification; deposits and monitoring continue.
Official mail comes only from the spirit-ai.org domain. We never ask for your password, one time codes or MoMo PIN. When in doubt, do not click and ask us through the official address first; the Fraud Warning page lists known clones.
Help and support
Write to [email protected] describing what you did and what happened, with a screenshot if possible. You receive a reference number, and most issues are resolved in the first reply, usually within one business hour.
Almost always yes. Strategy settings, notifications and limits can be changed at any time from the dashboard, and your personal manager will review the configuration with you and correct what is wrong.
Ask. That is what the personal manager and the support team are for, and there are no silly questions about money. The Getting Started guide and the Articles page also explain the platform and trading ideas step by step.
The support team operates Monday to Friday, 8:00 to 18:00 GMT, excluding public holidays. Email received outside those hours is handled the next business morning, in order of arrival.
Further reading
Four: Getting Started for the step by step setup, Crypto Basics for the market itself, Fees and Pricing for costs, and the Risk Disclosure for honest limits. Together they take under an hour.
The Documents section of the menu holds the Terms of Use, Privacy Policy, AML / KYC policy, Withdrawal Policy, Complaints procedure and more. Every page is written to be readable, not just to exist.